Shipping & Delivery
- Q1
- Q2
If I place an order on the Website, can I view the tracking number once it's been shipped?
- Q3
- Q4
- Q5
- Q6
How long does it take to deliver from your warehouse to our location?
- Q7
- Q8
- Q9
- Q10
Q1Can I change the shipping method once I've placed an order?
A1Yes, you can call our Customer Service Team at 0124-468-8800 to change your shipping method up until 1 day before the ship date, after which no further changes can be made.
Q2If I place an order on the Website, can I view the tracking number once it's been shipped?
A2Shipping documents (e.g. invoice/airway bill) will be provided by our logistics team after shipment, so you may use your AWB details for your tracking purpose. Tracking/AWB number is available online once the shipment is dispatched. From where customers can track the shipment online easily.
Q3When can you ship the products?
A3Kindly refer to the details on your SO Confirmation. In the event of any changes, you will receive a 2nd SO confirmation for your reference.
Q4Do you stock items?
A4Yes. For orders of stock products placed before 4.45pm(IST), they will be shipped out on the next working day.
Q5Where are your products shipped from?
A5From our warehouse in India.
Q6How long does it take to deliver from your warehouse to our location?
A6It varies and depends on the shipping method you choose. You may refer to the AWB details provided to you for your tracking purpose.
Q7What shipping method will be used to deliver my order?
A7We can ship according to your preferred shipping method, you can provide us with your shipping account details.
If you prefer to use our shipping method, you can select a courier/forwarder from our drop down window list during your ordering process.Q8How can I get a tracking number for my shipment?
A8Shipping documents (e.g. invoice/airway bill) will be provided by our logistics team after shipment, so you may use your AWB details for your tracking purpose. Tracking/AWB number is available online once the shipment is dispatched. From where customers can track the shipment online easily.
Q9How much is the shipping charge?
A9We will advise you on the relevant shipping charge as applicable, depending on your order and location.
Q10How should I file a quality claim?
A10Please contact Customer Service Team at cs@misumi.co.in.